Context When Brazilian consumers need to resolve a dispute with business the first step is to go to a local Procon (Consumer Protection Agency) and file a complaint. The Procon assists the consumer and intermediates the resolution with the company. Content This dataset contains information about complaints filed in Procons between 2012 and 2016. This data was download from official Brazilian government open data [website](http://dados.gov.br/dataset/cadastro-nacional-de-reclamacoes-fundamentadas-procons-sindec1)