Content Monthly metrics from the SF311 Call Center including Calls Answered, Percentage of Calls Ansewered within 60 Seconds, Average Speed of Answer (seconds) and Transferred Calls Percentage. Context This is a dataset hosted by the city of San Francisco. The organization has an open data platform found [here](https://data.sfgov.org) and they update their information according the amount of data that is brought in. Explore San Francisco's Data using Kaggle and all of the data sources available through the San Francisco [organization page](https://www.kaggle.com/san-francisco)! * Update Frequency: This dataset is updated monthly. Acknowledgements This dataset is maintained using Socrata's API and Kaggle's API. [Socrata](https://socrata.com/) has assisted countless organizations with hosting their open data and has been an integral part of the process of bringing more data to the public. [Cover photo](https://unsplash.com/photos/Hibjs6K-EPg) by [Lo Ken](https://unsplash.com/@kennyluoping) on [Unsplash](https://unsplash.com/) _Unsplash Images are distributed under a unique [Unsplash License](https://unsplash.com/license)._